Running a franchise can be tricky. Hiring a solid and dedicated staff team is integral to keeping that business afloat. If you still need to build this, you could be at a loss for where to start. How do you manage a team if it’s your first time as a boss? There’s no need to panic because here are some collected tips from experts that can help you on your way.

The Interview Process

Holding interviews is crucial to finding the right people for your team. Let’s say you need to hire nurses for clients who use travel nurse staffing. A manual should be provided and will hopefully include the specific roles that you will need to fill. Experts suggest sticking to a script during interviews and following the advice of your brand representatives. When conducting interviews, make sure you have done the following:

  • Set up a consistent process for the interviews
  • Do your best to judge the candidates fairly and accurately
  • Look for employees that demonstrate enthusiasm and interest in the brand 

Be sure to keep records of all job openings and candidates. These records are needed to comply with local, state, and federal employment regulations. Additionally, you never know when you will have to reopen a position. Having these records will cut down the time on looking for another employee.


In addition to keeping tabs on job openings and potential candidates, you must keep accurate and current files on your hired employees. Neat records make it much easier for your employee to have a clear reference point for any significant HR decisions made. Your franchise manual should also provide you with guidance on the following:

  • Compensation
  • Benefits
  • Time Off
  • Performance Reviews

Company Culture

As the head of the franchise, you have the ability to create and nurture your own company culture. What is company culture? Company culture is a shared set of workplace beliefs, values, attitudes, standards, purposes, and behaviours. The culture reflects the written and unwritten rules that your employees will follow.

Developing a non-toxic work environment should be high on your list of needs. When conceptualizing your company culture, be sure to think about the following:

  • How your operation is unique
  • Your values
  • The vision for your franchise

Be an Effective Leader

A crew is only as strong as their captain. The leadership abilities that you bring to the operation will be the anchor of the franchise’s success. You should never be a tyrant, but you can’t be a pushover, either. Remember always to be fair to whoever you lead and manage.

We hope that some of these tips have been useful to you and that you have a better idea of how to put together your ideal staff. An unkind and unorganized leader will make for an unhappy and weak team. That’s where strong leadership and healthy company culture come in.

This post was supplied to FranchiseShow247 and written by Milli Beamer. Milli has been helping employers find qualified employees with Healthcare Staffing Professionals. She now wants to share her knowledge with others.